OUR SERVICES
Residential
APM manages
more than 50 condominium communities in Hartford
County, from Hartford to Meriden and east to
Glastonbury, Manchester, Vernon, South Windsor &
Tolland. Our services are based on a
team approach, and the team includes your
property manager, their assistant, an accounting
professional who is dedicated to your account, and a
maintenance professional. This team approach
assures you of the right person at the right time.
Our comprehensive
services to unit owners and communities cover three
broad categories: financial, maintenance, and
communication.
Financial
As your fiduciary
agent, APM will collect all owner fees, track and
collect receivables, oversee your operating
accounts, pay your operating expenses, and manage
your reserve accounts. APM operates a state-of-the-art
financial management software system that tracks
and reports all receivables and payables, and
produces a variety of reports and statements that
keeps each property fully informed about its
financial condition. We recognize the importance of tailoring reports to each community
to meet your unique requirements, and we will be responsive
your needs to customize reports to reflect, in
particular, the tracking and reporting of those
budget items most important to you. Financial
reporting documents will be provided to the
Board of Directors on a regular basis including:
-
Balance Sheet
-
Income Statement
-
Budget Report
-
Cash Flow Statement
-
Accounts Receivable
-
Accounts Payable
-
General Ledger
APM also has
the capacity to perform reserve studies
and prepare capital improvement plans that link to
your reserve funding needs.
When a unit is
sold, APM will provide your community with
resale certification documentation, in accordance with the Common Interest Ownership Act.
Resale certificates will be available within 5 business days of the request.
Communication
We will meet with
the Board of Directors on a regular basis, usually
monthly, and prepare a complete board packet
that includes financial reports on the condition of
the community within the last 30 day period, budget
reports, a correspondence summary, an executive
summary of work completed to date, and a thorough
manager's report. Each board packet will serve
as a report on activity within the community, and
will generate an action list for items to be
completed in the next 30-day period. In
addition, our team will work with you to prepare
annual meeting materials including
meeting notice, proxies, and agendas as well as any
presentations on the annual budget or capital
planning efforts.
APM will respond
to complaints, rule violations, and owner concerns
based on the policies and direction of the board.
Our team will respond promptly, effectively,
and personally to after-hours emergencies. Emergency calls received after regular business hours will be monitored through a professional answering service, assuring that
a member of your team will be available 24
hours/7 days a week.
Maintenance
Our team will assist in the preparation of all specifications for
maintenance services including snow removal, landscaping, painting,
and general capital improvements; analysis of bids
submitted based on those specifications; and
negotiation of contracts with vendors. In
addition, we will provide supervision and oversight
to assure that what was promised is actually
delivered.
For common
elements and work requested by unit owners, APM
offers an exclusive, customized electronic work order system.
This system maintains a database of all work
requested and performed. This unique system will generate
individual work order reports that include:
In addition, the
Board of Directors can review executive summaries of
work completed month by month, work orders by work
requested (i.e. roofs, decks, lighting), work orders
by building number, or simply review open work
orders for a given period.
Commercial
Our commercial
management division offers the same level of
financial and maintenance reporting as well as a
team of field professionals who are available to
monitor and maintain your property on a daily or
weekly basis.
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